1. Website Information
This website, www.moka-thelabel.com, is operated by:
MONIKA KARAPETIAN
59 bd Pierre Ménard
13011 Marseille
France
Email: hello@moka-thelabel.com
2. Hosting Provider
This website is hosted by:
Shopify Inc.
151 O’Connor Street
Ottawa, Ontario K2P 2L8
Canada
3. Website Access
The website is available at all times. However, access may occasionally be interrupted for maintenance, updates or technical reasons.
MOKA cannot be held responsible for any temporary unavailability of the website.
4. Intellectual Property
All content featured on this website, including text, images, graphics, logos and product designs, is the exclusive property of MOKA.
Any reproduction, distribution or use of this content without prior written permission is strictly prohibited.
5. Disclaimer
While we make every effort to ensure that the information on this website is accurate and up to date, errors or omissions may occasionally occur.
MOKA shall not be liable for:
- errors or inaccuracies on the website
- damages resulting from the use of the website
- technical issues beyond its control
PRIVACY POLICY
6. Information We Collect
When you browse our website or place an order, we may collect certain personal information, including:
- first and last name
- postal address
- email address
- phone number
- order information
- technical and browsing data (such as cookies, IP address and device information)
7. How We Use Your Information
Your information may be used to:
- process and deliver your orders
- provide customer support
- prevent fraudulent activity
- improve the website and user experience
- send marketing communications where consent has been given
We never sell your personal information.
8. Sharing Your Information
Your information may be shared only with trusted service providers necessary for operating our business, including:
Shopify (website hosting and payment processing)
shipping carriers and logistics providers
analytics services such as Google Analytics
These providers are required to handle your information securely and in accordance with applicable privacy regulations.
9. Cookies
This website uses cookies to improve your browsing experience and better understand how visitors use the site.
You may accept, reject or manage cookies through your browser settings at any time.
Please note that disabling certain cookies may affect the functionality of the website.
10. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
order and accounting records as required by law
marketing data until consent is withdrawn
11. Your Rights
If you are located in the European Union, you have the right to:
- access your personal information
- request corrections to inaccurate information
- request deletion of your data
- object to certain forms of processing
- request a copy of your data
To exercise any of these rights, please contact:
hello@moka-thelabel.com
You also have the right to lodge a complaint with your local data protection authority or, in France, the CNIL.
12. Data Security
MOKA takes reasonable measures to protect personal information against loss, misuse, unauthorised access or disclosure.
However, no method of data transmission or storage can be guaranteed to be completely secure.
13. International Data Transfers
Some information may be transferred and processed outside the European Union, particularly through services provided by Shopify or Google.
Such transfers are carried out in accordance with applicable data protection laws.
14. Changes to This Policy
This Privacy Policy may be updated from time to time.
The version published on this website is the version currently in effect.
15. Governing Law
This document is governed by French law.
Any dispute arising in connection with this website shall be subject to the jurisdiction of the courts of Marseille, France.
